Thank you for choosing Midigi Technology for your website design, development, digital marketing, and other services. We strive to provide excellent service and customer satisfaction. However, we understand that there may be circumstances where you may need to cancel or request a refund. This Refunds and Cancellations Policy outlines the terms and conditions governing cancellations and refund requests for our services.
Cancellation Policy
1.1. Website Design & Development, eCommerce Website Development, Graphic Design, Digital Marketing, Local SEO, PPC Advertising, Social Media Management, Bulk SMS / eMail / WhatsApp, Custom CRM Software, Learning Management System (LMS), Tech Support: If you wish to cancel any of the services mentioned above, you must notify us in writing through email at midigitechnology@gmail.com or call us at +91 70920 93808. The cancellation request must include your name, contact information, service details, and the reason for cancellation.
1.2. Notice Period: We require at least 30 days’ notice for cancellations. You must submit your cancellation request at least 30 days before the desired cancellation date. This allows us to process your request efficiently and make any necessary arrangements.
1.3. Cancellation Charges: In the event of cancellation, you may be subject to cancellation charges as outlined below:
- Cancellation requests received more than 30 days before the desired cancellation date: No cancellation charges will apply, and a full refund may be applicable, as per the Refund Policy (Section 2).
- Cancellation requests received less than 30 days before the desired cancellation date: You may be liable to pay a cancellation fee based on the nature and stage of the service at the time of cancellation. The specific charges will be communicated to you upon your cancellation request.
1.4. Refund Eligibility: Refunds for cancellations will be processed based on the specific terms and conditions mentioned in your service agreement or contract. Not all services may be eligible for a refund upon cancellation.
Refund Policy
2.1. Eligibility for Refunds: Refunds are granted solely at the discretion of Midigi Technology. Your eligibility for a refund depends on the nature of the service and the stage of completion at the time of your refund request.
2.2. Partial Refunds: For services billed on an ongoing basis (e.g., monthly digital marketing services), you may be eligible for a pro-rata refund for any unused portion of the service period following the cancellation date.
2.3. Non-Refundable Services: Some services may be non-refundable once work has commenced, or specific deliverables have been provided. These details will be specified in your service agreement.
2.4. Refund Processing: If you are eligible for a refund, we will process the refund within [X] business days after the cancellation is confirmed. The refund will be issued using the original payment method, unless otherwise agreed upon.
Change Requests
3.1. Modifications to Service Scope: If you wish to modify the scope of the service after the agreement has been signed, any additional work or changes may be subject to additional charges. We will inform you of the cost implications and obtain your approval before proceeding.
Contact Us
4.1. If you have any questions or concerns regarding our Refunds and Cancellations Policy, or if you need to request a cancellation or refund, please contact us at:
Email: midigitechnology@gmail.com
Phone: +91 70920 93808
By using our services, you acknowledge that you have read, understood, and agreed to the terms and conditions outlined in this Refunds and Cancellations Policy. Please review your service agreement or contract for specific details related to cancellations and refunds for the services you have availed.